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Samsung recalls Galaxy Note 7 following exploding batteries
The rivalry between Samsung and Apple has been documented for some time. With Apple launching its latest iPhone this month it was, perhaps, not surprising that Samsung were planning on doing the same with their flagship phone.
The Note 7 had been receiving rave reviews and was even heralded as the only phone of this year that could challenge the iPhone 7. However, Samsung’s dreams of outshining their rival with their phablet seem to have been crushed.
The Note 7 was released in America in August and was released in the UK on 2nd September but, in the last few days, the phablet and the tech company have been in the news for all the wrong reasons.
Following reports in the US and South Korea that the phone was “exploding” during or after charging, the technology giant has begun recalling the latest model.
So far, the phone has been launched in 10 countries, but Samsung have explained that the batteries are supplied by different companies. This makes it difficult to work out which of the 2.5 million devices sold have been affected.
Despite the fact it will cost the company hundreds of millions of dollars, Samsung withdrew the phone from sale and will “voluntarily replace” people’s devices.
Across the pond, Samsung has announced the launch of a Product Exchange Programme for Galaxy Note 7 owners.
According to the International Business Times, Samsung is offering owners to exchange their current Note 7 unit for a new one, which would be available next week, or exchange the phablet for either a Galaxy S7 or S7 Edge.
The company will also refund any Note 7 accessories that consumers want to replace as well as offering a $25 (£19) gift card for selected retail outlets when purchasing the Galaxy S7/S7 Edge or the Note 7.
In a statement, the company said: “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.
“In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
“To date (as of 1 September) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.
“However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.”