Underwriters

This insurance is underwritten by UK General Insurance Limited, on behalf of Ageas Insurance Limited, registered in England No.354568. Registered Office: Ageas House, Tollgate, Eastleigh, Hampshire, SO53 3YA and regulated by the Financial Services Authority. This can be checked on the FSA's register by visiting the FSA's website at www.fsa.gov.uk/register or by contacting them on 0845 606 1234.

We are proud of our reputation for fairness in our treatment of our customers. However, occasionally disputes or misunderstandings can arise.

Any enquiry or complaint you have regarding your policy should be addressed to The Customer Services Director, either by post, to:

Supercover Insurance Ltd,
602 Cumberland House,
80 Scrubs Lane,
London,
NW10 6RF.

Or by email to: complaints@supercoverinsurance.com
Or by telephoning 0871 222 1130

You should provide details of your policy and in particular, your policy reference number, to help with the speedy handling of your inquiry.

After this action, if you are still not satisfied with the way a complaint has been dealt with, you may ask UK General Insurance Ltd. to review your case. The address is:

The Customer Relations Manager,
UK General Insurance Ltd., Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ.
Tel: 0845 218 2685

Telephone: 0845 218 2685
E-mail: customerrelations@ukgeneral.co.uk

Complaints that cannot be resolved by UK General Insurance Ltd. may be referred to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Tel 0845-080-1800. Further details will be provided at the appropriate stage of the complaints process. These procedures do not affect your legal rights.

Click here to see the terms & conditions of our policies.