Underwriters
This insurance is underwritten by Kiln, Lloyd's Syndicate 510.
The Lloyd's Managing Agent for Lloyd's Syndicate 510 is RJ Kiln & Co Ltd. R J Kiln & Co Limited, a subsidiary of Kiln Group Limited, is authorised and regulated by the Financial Services Authority and by Lloyd's of London. Registered Office is at 106 Fenchurch Street, London EC3M 5NR. Registered in England number 729671.
Supercover Insurance Ltd is authorised and regulated by the Financial Services Authority.
You can visit the Financial Services Authority website, which includes a register of all regulated firms at www.fsa.gov.uk/fsaregister or by contacting them on 0845 606 1234.
We are proud of our reputation for fairness in our treatment of our customers. However, occasionally disputes or misunderstandings can arise.
Any enquiry or complaint you have regarding your policy should be addressed to The Customer Services Director, either by post, to: Supercover Insurance Ltd, 602 Cumberland House, 80 Scrubs Lane, London, NW10 6RF.
Or by email to: complaints@gadget-cover.com.
Or by telephoning 0844 499 9991
You should provide details of your policy and in particular, your policy reference number, to help with the speedy handling of your enquiry.
After this action, if you are still not satisfied with the way a complaint has been dealt with, you may ask Lloyd's to review your case.
The address is:
Policyholder and Market Assistance
One Lime Street London EC3M 7HA
Telephone: 020 7327 5693
Fax: 020 7327 5225.
E-mail: complaints@lloyds.com
Complaints that cannot be resolved by Lloyd's may be referred to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Tel 0845-080-1800. Further details will be provided at the appropriate stage of the complaints process.
These procedures do not affect your legal rights.
